Answer every customer, instantly — the AI voice & chat platform for MTN Cameroon

Deploy AI agents that pick up in under 2 seconds on voice, WhatsApp, SMS and web chat. Cut wait times to zero, deflect up to 80% of tier-1 tickets, and keep every call, message, transcript and knowledge base on MTN Cameroon's own servers.

Launch your first agent See how it works

<2s: pickup time
24/7: always on
100%: on-prem data

MTN

AI Communications

Voice · Chat · WhatsApp · Web

One AI, every channel

Beyond telephony — a full multichannel AI

MTN customers reach out on the channel they prefer. Voice is only one of them. The platform handles calls, text messages and chat with one consistent AI persona and shared memory.

Voice AI

Real phone-line AI agents on Twilio Elastic SIP — inbound and outbound.

WhatsApp & SMS

Text conversations across messaging channels with the same AI brain.

Webchat & IVR

Embed AI on mtn.cm, in the app, and inside voice IVR flows.

Human handoff

Escalate to a live MTN agent with full context and transcript.

Data sovereignty

Every byte stays on MTN servers

Calls, text messages, transcripts and the agent knowledge base are stored inside the customer's own data centre — never on a third-party cloud. The Lovable control plane orchestrates; the data plane belongs to MTN Cameroon.

On-premise storage HMAC-signed gateway Cameroon-hosted Your database, your keys

Call records

Metadata, duration, direction, recordings — all in MTN storage.

Stored on customer servers

Text messages

WhatsApp, SMS and webchat conversations kept in MTN databases.

Stored on customer servers

Transcripts

Speech-to-text and analysis stored inside the MTN perimeter.

Stored on customer servers

Agent knowledge

Product KBs, FAQs and embeddings hosted on your servers.

Stored on customer servers

Platform

Built for a national telecom operator

Gemini-powered agents

Google Gemini Live for natural, low-latency voice conversations in French and English.

Knowledge base

Upload PDFs, docs and product info. Agents cite MTN sources when they answer.

Live supervisor

Monitor active calls in real time. Coach agents, take over instantly.

AI Copilot

Whispered coaching for human agents during sales and support calls.

Compliance engine

Automatic detection of complaints, competitor mentions and risky phrases.

Twilio Elastic SIP

Route MTN numbers directly to AI over your existing SIP trunks.

Stop losing calls. Start closing them — at MTN scale.

Spin up a bilingual AI agent, connect a Twilio number or SIP trunk, and go live in under 15 minutes. No queues, no missed leads, no data leaving MTN infrastructure.

Launch your AI agent now